Benefit Outreach Supervisor (Off-Site Partnerships)

US-IL-Chicago
Job ID
2017-1409
# Positions
1
Experience (Years)
2
Category
Non-profit - Social Service

Overview

Imagine the opportunity to bring your talent to a high-performing organization making a meaningful difference in the lives of men, women and children all across Chicago. We are one of the nation’s premier, nonprofit organizations dedicated to feeding hungry people while striving to end hunger in our community. We are dynamic, mission-focused, innovative, values-driven, diverse, focused, impactful and energetic. We believe in inspiring change and know change only happens when everyone has a voice and a place at the table. It starts by unleashing the joy and potential in each other and the people we serve.

 

Coordinates work flow of the Food Depository’s SNAP (Supplemental Nutrition Assistance Program- formerly known as the Food Stamp Program) Outreach and Medical Benefit Program activities, under the guidance of the Benefit Outreach Manager.  Provide direct assistance to families and individuals to enroll in SNAP and Medical Benefits.  Supervise up to 10 off-site Benefit Outreach staff.

Responsibilities

  • Cultivate and maintain positive relationships with benefit outreach host sites.
  • Ensure GCFD’s Benefit Outreach program reaches as many individuals in need of assistance as possible.
  • Develop in depth knowledge of SNAP and Medical Benefit policy and stay informed about all changes in policy and procedures.
  • Ensure all off-site Benefit Outreach work is properly tracked, monitored, and documented.
  • Provides support and guidance to off-site Benefit Outreach staff in order to ensure the quality and consistency of benefit applications and related case support for clients is maintained.
  • Provide application assistance in-person and over the phone.
  • Identify opportunities for process improvement to ensure the team operates at the highest productivity
  • Provide trainings on SNAP and Medical Enrollment programs and process to staff and community partners.
  • Represent the Food Depository at meetings, as assigned by Benefits Outreach Manager
  • Build and sustain relationships with community and governmental partners in support of GCFD’s efforts to ensure effective collaboration of Benefit Outreach activities.
  • Support Benefit Outreach Manager in all aspects of integrating Benefit Outreach into the overall Community Team goals.

Qualifications

  • Bachelor's degree required
  • 2 years relevant experience.
  • Ability to coordinate workflow and delegate priorities.
  • Experience with public benefit programs and their respective application processes is preferred.
  • At least 6 months of experience providing direct service/application assistance to individuals and families.
  • Strong interpersonal, project management and organizational skills.
  • Bilingual Spanish preferred.
  • Proficient in MS Office- Word, PowerPoint, Access, Outlook.
  • Personal transportation and valid license and insurance.

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