Member Services Coordinator

Location US-IL-Chicago
Job ID
2018-1418
# Positions
1
Category
Administrative/Clerical - Office Management

Overview

Imagine the opportunity to bring your talent to a high-performing organization making a meaningful difference in the lives of men, women and children all across Chicago. We are one of the nation’s premier, nonprofit organizations dedicated to feeding hungry people while striving to end hunger in our community. We are dynamic, mission-focused, innovative, values-driven, diverse, focused, impactful and energetic. We believe in inspiring change and know change only happens when everyone has a voice and a place at the table. It starts by unleashing the joy and potential in each other and the people we serve. 

 

Provide service and support to agencies and program sites. Ensure operational support and technical assistance to members; coordinate efficient implementation of distributions/mobile services and other food access support programs, including scheduling. Collaborate and communicate with internal departments to resolve issues and provide feedback as necessary. Support successful execution of community events.

Responsibilities

  • Support of agencies during shipping hours.
  • Provide member agency support and program administration. Act as an internal resource for agencies by linking them with appropriate resources and services within GCFD.
  • Communicate and assist in the referral and  technical assistance and training to member agencies
  • Provide agencies support for distribution services including work collaboratively with other GCFD departments including Community and Network Relations, Transportation, Operations, and Supply Chain to address service issues as they arise.
  • Responsible for keeping all member agencies files and related collateral up to date and in compliance.
  • Refer inbound client callers to appropriate food programs in their communities.
  • Work closely with the member development and compliance team in providing member agencies the necessary resources and support for capacity building.

Qualifications

  • High school diploma/GED required; Bachelors degree preferred with relevant experience.
  • Ability to communicate diplomatically, both verbal and written.
  • Excellent customer service, interpersonal and problem-solving skills required.
  • Strong organizational and multi-tasking skills with attention to detail required.
  • Intermediate proficiency in MS Office: Word, Excel, Access, and Outlook highly preferred.
  • Demonstrated initiative to seek opportunities for additional projects.
  • Must possess, or obtain upon employment, a certified food service certificate.
  • Bilingual (English/Spanish) preferred.

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