• Associate Manager of Member Engagement

    Location US-IL-Chicago
    Job ID
    2018-1452
    # Positions
    1
  • Overview

    The Associate Manager of Member Engagement partners with pantries, soup kitchens, shelters and other organizations at the intersection of food access to empower them and build their capacity to better serve individuals and families who are food insecure.  This role serves as a member agency liaison and supports the ongoing development of member agencies through training, on-site consultation and connecting members to appropriate resources and support offered by GCFD.  In addition to supporting a portfolio of food access community partners, the Associate Manager supervises a team of three other Member Engagement Coordinators all dedicated to strengthening the capacity of our food access partners to drive community impact.  Additionally, the Associate Manager of Member Engagement builds unparalleled relationships with community based organizations in their geographic service area.

    Responsibilities

    • Lead relationship-building and cultivate meaningful collaborations that promote the ongoing development of member pantry, soup kitchen and shelter partners.
    • Engage partners in traditional food access programs, while also promoting pathways to ending hunger e.g. SNAP enrollment, advocacy actions and nutrition education activities. .
    • Serve as the community landscape expert in your assigned community region with knowledge of agency partners, community organizations, faith institutions and other organizations. .
    • Combine your knowledge of food insecurity insights with partner relationships to strategically optimize the Food Depository’s food access and policy responses.
    • Supervise and coach the Member Engagement Coordinators in their day to day efforts.
    • Provide technical assistance to agencies in the areas of reporting requirements, general food program operations, volunteer recruitment and succession planning, resource management, transportation and underscoring the importance of food safety.
    • Partner with the Senior Manager to develop partner strategies, including the onboarding of New Members and other special events and activities designed to engage members (e.g. Hunger Walk, Community Impact Day and Advocacy efforts).
    • Adept at educating key stakeholders from government employees, to politicians to donors on the complexities of food insecurity and the continuum of responses.
    • Collaborate with colleagues across the Community Impact department to ensure partner community organizations are positioned for success.

    Qualifications

    • Bachelor’s degree and relevant experience in social service or social project management.
    • Minimum of 2-4 years direct experience with community engagement and a strong understanding of Chicago community based assets (community organizations, faith based institutions and local government) and infrastructure. Knowledge of the South and West sides of Chicago is a plus.
    • Cultural competency and sensitivity to diverse cultures, backgrounds, and communication styles
    • Keen ability to work independently, show initiative, and take ownership
    • Strategic thinker, with strong problem solving skills by identifying complex problems and implementing solutions.
    • Strong negotiation skills for coordinating with partnerships, internal partners, and community potential partnerships.
    • Candidates should be able to work flexibly, adaptively, and creatively, and have a passion for our mission to help individuals with records gain employment
    • Skilled at presenting in small or large groups.
    • Proficient computer skills in Microsoft Word, Excel, and PowerPoint.
    • Possess a valid Illinois Driver’s License and valid insurance, regular travel throughout Cook County required.
    • Must possess or obtain, within six months of hiring; State of Illinois Food Service License.

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