• Public Benefits Outreach Coordinator

    Location US-IL-Chicago
    Job ID
    # Positions
    Public Relations - Public Affairs
  • Overview

    The Public Benefits Outreach Coordinator is responsible for Supplemental Nutrition Assistance Program (SNAP) and medical (Medicaid) benefits outreach, including client eligibility pre-screening, client application assistance, and information dissemination to clients and staff of partner agencies.


    • Schedule and prepare for outreach visits with community partners and Food Depository member agencies.
    • Assist clients at member and community agencies with completing SNAP and Medicaid applications and educate clients about the programs and the follow-up needed to successfully enroll in these programs.
    • Provide screening and SNAP and Medicaid application assistance to individuals via phone and coordinate follow-up to ensure application is successfully completed.
    • Provide referrals and case management assistance for clients upon request.
    • Inquire with the Illinois Department of Human Services (IDHS) about client’s applications.
    • Develop and maintain relationships with IDHS offices.
    • Assist with educating community partners about SNAP and Medicaid and its importance to clients and the community.
    • Develop in depth knowledge of SNAP and Medicaid policy and stay informed about policy and procedure changes.
    • Ensure that outreach activities are tracked and recorded as needed for program evaluation and reporting to funding agencies.
    • Assist with training of staff, volunteers and Food Depository member agency staff that will assist with SNAP outreach activities.
    • Participate in internal meetings and meetings related to local SNAP and Medicaid program developments and issues at IDHS offices.
    • Collaboration across departments.


    • Competitive applicants will have a Bachelor's degree (or high school degree/GED plus at least 2 years of experience).
    • Experience providing direct service to individuals and families and call center/customer service experience.
    • Experience with public benefit programs and their respective application processes is preferred.
    • Strong candidates will have strong interpersonal skills, excellent project management and good organizational abilities.
    • Bilingual preferred (Spanish).
    • Proficient in MS Office applications.
    • Transportation is required.



    • Typical office environment; some exposure to warehouse environment.
    • Interacts with GCFD staff, donors, vendors, member agencies, general public.




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